General FAQs
How do I book your services?
You can book online in real time by clicking on the book online button at the top of any section within our website.
What happens if I need to cancel my booking?
No problem. All we ask for is two days notice that you would like to cancel and there would not be a cancellation fee. Please note, if cancelling on the day, there is a cancellation charge of £20 which rises to £50 if the invoice remains unpaid for more than two months,
Are you insured?
We are fully insured up to £2m for both public and employee lianbility insurance. This includes risk treatment insurance which covers us for the item we are cleaning.
Carpet Cleaning FAQs
How long will my carpets take to dry?
It will depend on several factors: the amount of soiling within the carpet, the length of the pile and the temperature both inside and outside the property.
One of our staffs’ key skills is their ability to clean carpets thoroughly, leaving the carpets as dry as possible.
Our modern, efficient machines remove large amounts of moisture, so your carpets should dry rapidly. You’ll be able to use them soon after we leave.
Will my carpet shrink?
Some carpets may be prone to shrinkage. However, we have many years’ experience and can spot the fibres within a carpet which may cause this. We can then take preventative measures, so you don’t need to worry.
If necessary, we may refuse a job and there will be no charge for our assessment or any call out charge.
Will I have to clear all the furniture out of the room?
No, don’t worry about that. We would ask that you move small or breakable objects but we’re happy to work around larger pieces of furniture. We can cover chair and table legs whilst we work and remove them once the carpets are dry.
How long will it take you to clean my carpets?
We can give you some estimates, but it will vary, depending on the degree of soiling and stains:
Approximately one and a half hours for a three-bedroom house.
About an hour for a hall, stairs, landing and a lounge
About an hour for a three-piece suite
As we use the latest technology, our turnaround times are fast, ensuring that you can use your office or your home as quickly as possible.
Will hot water extraction damage my carpet?
No. Hot water extraction is the preferred method of Prochem, the National Carpet Cleaners Association and many other major carpet manufacturers. It is generally considered the best method of removing embedded dirt and other contaminants.
Oven Cleaning FAQs
What areas do you clean ovens in?
We cover West Sussex, East Sussex, Surrey, South East London and Kent
Why book a professional oven cleaner to clean my oven?
If your oven is smoking or smelling greasy and does not go away with household cleaning products then you should have your oven professionally cleaned as this could become a fire hazard.
It is also recommended that you should have your oven cleaned if you are moving out of a rented property as it is usually a part of the tenancy agreement that the oven should be cleaned at the end of the tenancy.
If you have just moved into a new home, you might not want to cook in an oven that has not been cleaned first. We can help.
How often should my oven be cleaned?
Many of our customers book their oven in to be cleaned every 6 months but it depends on how often your oven is used and what has been cooked in it. An oven that is regularly used to cook fatty meats will need cleaning more than an oven that is used once a week.
How long does a professional oven clean take to complete?
Our service is very thorough as we clean every part of your oven including fans, elements, oven walls/floor/ceiling and doors. With this in mind, our service will take between 1.5 to 3 hours depending on the size and condition of the oven on arrival.
How long after the oven has been cleaned can I start to cook?